Service Design Consultancy for
Creating remarkable experiences your customers and employees will love requires the seamless integration of the technology, people and places that make your customer experience unique. We call this Connected Service Design.
Your customers don't see what you see.
They experience your brand and services as the overall effect of everything your business operates and communicates, your people, your projects, and your places. Great service design is fully connected and orchestrated, outside and in.
We’ve been working within complex service organisations for two decades, applying service design thinking for the dual challenges of design services and experiences that feel joined-up for customers while helping to define a more cohesive operation and organisation to deliver them.
Meeting the Expectations of Today's Consumers: 10 Service Design Fundamentals
Well-designed services gain popularity quickly and set a high standard for consumers, which in turn increases their expectations of service design quality.
Consequently, service design has become a critical business capability to meet these expectations and avoid frustration and disengagement from customers.
Here are just a few fundamentals about service design that can help you adapt to these expectations.
Service Design vs UX Design: What's The Difference?
How To Choose A Service Design Consultancy
How To Achieve A Connected Service - Connected Service Design
Why Engine is Best Placed to Help
We’ve been working within complex service organisations including Emirates Airlines, Mercedes-Benz, Samsung and Virgin for two decades, applying design thinking to the challenges of connected services.
Connected Service Design
Creating remarkable experiences your customers will love requires the seamless integration of the technology, people and places that make your customer experience unique. We call this Connected Service Design.
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Unite Students Experience Vision
The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students...
Defining the vision for Genesis House
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...
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Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.
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